How to Reach Us
You can reach us at (775) 278-5997 or come find us at 4795 Longley Ln, Reno, NV 89502. We work out of that address and run jobs across the Reno service area, including Sun Valley (about six miles out), Verdi to the west, Cold Springs and Spanish Springs to the north and northeast, and the closer-in neighborhoods like West University, Northwest Reno, and Northeast Reno. Virginia City is a longer haul at twenty miles, but we'll take that call too.
We don't do same-day promises here because we can't guarantee parts availability on every job - some torsion springs and opener boards on older houses take a day or two to source. What we can tell you is where we work and what we work on, and let you decide if that's a fit before you call.
If you're standing in your driveway looking at a door that won't move, the phone number above is the fastest way to get someone out to look at it. We'd rather talk through what's wrong before we quote anything, because a cable off the drum and a broken spring look similar from the driveway but cost very differently to fix.
Plain Answers
Reno's service area covers roughly 18,039 households, with 11,782 of those owner-occupied houses - meaning most of the doors we touch belong to the people who called us, not landlords managing a rental. Median household income here runs a little over $102,000, which is part of why we quote repair costs plainly instead of pushing replacement on doors that still have life in them.
A fair number of our calls end with a repair, not a new door. If your opener is original to a 1980s or 90s build and the door itself is sound, replacing a spring or a roller set usually makes more sense than swapping the whole unit. We'll tell you when that's not true - a door with a cracked panel or a track that's been bent back into shape one too many times is a replacement conversation, not a repair one.
We don't stock every part for every era of door on the truck. Some of the older torsion setups on houses built before the 1980s need parts we have to order, and we'll tell you that on the phone rather than after we've shown up.
Who Does the Work
The people who answer your call are the same people who show up to look at the door. We work directly out of the Longley Ln address, and we run our own jobs across Reno rather than dispatching through a call center.
We size up torsion and extension spring setups, opener boards, cable drums, and track alignment the same way regardless of neighborhood, but the age of your house tells us a lot before we even open the panel. A door in Northeast Reno built in the 1990s and a door out toward Cold Springs on newer construction are going to need different parts, and we bring the ones that match what we find when we ask where you live.
We're not going to tell you we've been doing this for decades or that we're the highest-rated shop in town - those aren't things we're going to claim without backing them up, so we'd rather just tell you what we work on and let the job speak for itself.
